We rely on all members to keep this discussion forum a safe place for members to view and share information, knowledge and resources. To do this, we request all members comply with the following:

Keep it confidential: Any comments or discussions relating to specific clients or client cases that include identifying information are not permitted due to confidentiality requirements. Client related issues should be discussed in a generalised context with no personal identity information.

Keep discussions focused on topics: When creating a new discussion thread, give it a clear topic title and put your post in the appropriate category. When contributing to an existing discussion, try to remain focused on the topic. If something new comes up within a topic that you would like to discuss, start a new thread.

Report abuse: A strong online community is largely self-governing. If you see offensive or abusive language, report it to us using the ‘report post’ button.

We maintain the right to remove posts and threads

  • We need to make sure that information posted in the forum is not potentially harmful. For this reason, we may edit or choose not to publish any post that:
  • Contains disrespectful, derogatory or offensive remarks
  • Contains advice that we believe is unhelpful
  • Infringes the privacy of clients
  • Infringes the privacy of service providers

You will be advised by email if a post has to be edited or removed from the forum because it breaches our community rules. We reserve the right to permanently deactivate the accounts of users who breach our community rules.
Threads from users who are no longer on the forums may be archived (locked or unpublished) at the discretion of moderators.